Thank you for shopping with Club Fashion! We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your items, our Return Policy outlines the terms and conditions for returning items purchased from Club Fashion.
1. Eligibility for Returns
- Return Period: Items may be returned within 7 days of receiving your order.
- Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Non-Returnable Items: Items marked as “final sale,” “clearance,” or “special promotions” are not eligible for return. Customized or altered products cannot be returned.
2. Return Process
To initiate a return, please follow these steps:
- Step 1: Contact our Customer Support at [email address] or WhatsApp at 01407016741 with your order number and reason for return.
- Step 2: Our team will review your request and provide return instructions.
- Step 3: Ship the item(s) back to the address provided. Please use a trackable shipping method, as we are not responsible for items lost in transit.
3. Refunds
Once we receive and inspect your returned item(s), a refund will be processed:
- Original Payment Method: Refunds will be made to your original payment method within 5-7 business days.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Exchanges
If you wish to exchange an item for a different size or color, please specify this when initiating your return. Exchange requests are subject to availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue by providing a replacement or issuing a refund at no additional cost.
6. Contact Us
For any questions about our return policy, please reach out to us via:
- Email: safiluxury113@gmail.com
- WhatsApp: 01407016741
- Customer Service Line: 01704483002